Get it right from the start, first impressions count and onboarding is not the exception

“The ‘purpose’ element of onboarding is where you begin to lay the foundation of success for your new team member.”

― Mitch Gray, How to Hire and Keep Great People

In the world of business, it's often said that attitude trumps skill when it comes to hiring new team members. Attitude is adaptable and can change to suit the environment, whereas skills tend to be more fixed. As such, it's crucial to make a great first impression and create an atmosphere of positivity and enthusiasm during the onboarding process.

To achieve this, there are five key aspects to consider:

Firstly, ensure that all new team members have everything they need to hit the ground running, including equipment and software.

Secondly, schedule their first two weeks to include orientation, onboarding, and training, while also allowing for some downtime to avoid overloading them with too much information.

Thirdly, it's important to set expectations around conduct, performance targets, and company culture, and document these clearly.

Fourthly, company values should be presented and discussed with the new team member, highlighting how these are reflected in day-to-day operations.

Finally, hearing from customers about their experiences and perceptions of the company can provide valuable insights and help generate meaningful conversations with prospective clients.

The first few weeks in a new role are crucial for establishing a positive and productive foundation for the future. With careful planning and attention to these key aspects of onboarding, you can ensure that new team members feel welcomed and supported, setting the stage for a successful journey together.

Now go out there: Have Fun, Help People and Make Money

Moshe Avrahami

Avrahami Business Development